Patients Counsel Hospitals

health-screeningsHospitals have long depended on volunteers to help at information desks, delivery of flowers and more. These days, however, some hospitals are asking discharged patients to participate on advisory councils that interact with hospital staff to improve communication with nurses, design of facilities and more. Some council members have joined physicians as they make their rounds, talking with patients or occasionally functioning as a “secret shopper” and to note how such sessions can be improved.