Virtual Waiting Rooms

ebso-mobileWith the help of mobile chatbot technology, a Phoenix-based network of urgent care clinics is helping patients check in remotely for telehealth and in-person visits with primary care physicians and specialists. By using their computer or mobile device to send and receive conversational messages, patients can complete forms and be directed to an exam room. The company says that by using regular language instead of apps or passwords, they are experiencing excellent patient engagement.

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